Order support and returns at Cellar Sign Studio
What happens when a winery sign or cask plaque turns up wrong?
A plaque engraved with your venue, your cask or your medal has no second buyer, so a fault needs sorting between us. Start by comparing the piece with the signed-off proof. Where the wood is cracked, a plate is bent or a vintage reads differently from that proof, write to us quoting the order reference. Cellar Sign Studio's approved policy for an order you are unhappy with is a 100% satisfaction refund, described further down this page. Mention any opening, release or awards dinner still to come, because that date shapes what we do next.
What should a winery send when reporting a problem?
- Your order reference, plus the estate, taproom or competition named on the pieces.
- Which piece is affected, named by room, cask number or award category.
- Pictures of the fault itself and, where the parcel was knocked about, of the carton and inner packing.
- The proof line the engraving was meant to match, copied out as text.
- Any date coming up, such as an opening or awards dinner, that the piece is needed for.
Order terms for winery and brewery awards
- Before accepting
- Your winery and brewery awards are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
- Reporting an issue
- Contact Cellar Sign Studio promptly with the order reference, the affected winery and brewery awards, the problem and photographs where useful, and keep the approved proof for comparison.
- Damage or missing items
- Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
- Changes after approval
- Report a changed “Venue” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
- Remedies and refunds
- Cellar Sign Studio explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.
Which Cellar Sign Studio piece is affected?
Name the piece as the collection does, and check the lines its proof fixed:
- Tasting Room Sign in Walnut & Copper-Tone Metal: Venue, Space, Message and Established lines
- Tasting Room Sign: Venue, Space and Message lines
- Bottle Display & Award Plaque: Producer, Wine, Vintage and Occasion lines
- Wine & Beer Competition Trophy: Producer, Entry, Competition, Category, Placement and Year lines
- Barrel & Cask Dedication Plaque: Cask name, Dedication, Venue and Year lines
- Tasting Room Staff Nameplate: Name, Role and Venue lines
- Full-Color Tasting Menu Board: Venue, Menu title, Flight and Footer lines
- Crystal-Style Tasting Award: Recipient, Award, Presented by and Year lines
- Vineyard & Facility Dedication Plaque: Space, Venue, Dedication and Date lines
Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.
Contact Cellar Sign Studio about your order.
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Cellar Sign Studio